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FAQs
Where is my order, can I track it?
Where is my order, can I track it?
Yes of course! Track your order here: https://global.cainiao.com/
You'll find your tracking number in your shipment confirmation email.
How do change the language back?
How do change the language back?
After turning the RideMate on make sure Bluetooth is not connected to your phone, and press the power button twice in a row.
This will switch the language.
How long is the warranty?
How long is the warranty?
All physical products come with a 12-month limited guarantee.
If you are experiencing any issues, please contact customer support.
How do I disable auto answer?
How do I disable auto answer?
You can disable the auto-answer feature by double clicking the '+' button whilst Bluetooth is disconnected, further directions can be found in the instruction manual.